Managed IT Support
Historically many IT providers viewed “Managed Services” as reactive support geared around fault fixing which worked for many organisations and will likely provide you with basic support and monitoring when you detect a problem.
With the changing marketplace and the drive to utilise the cloud, more and more organisations are viewing IT and Telecoms as business enablers rather than purely a necessary cost centre. We do all the things you would expect a service provider to do, yes we fix things and monitor your systems but, we also take a proactive approach offering strategic guidance, proactive tools, technology implementation and support aimed at complementing your organisational goals ensuring the technology.
We can effectively become your IT Department or if you already have an IT Manager offer additional assistance and support when required, managing tickets, callouts, remote backup, licensing and additional knowledge and expertise when required.
Here are just a few of the ways Abbey can help your company
- Remote support and case management
- Backup monitoring and reporting
- Daily diagnostics and remote health checks
- Patch Management
- IT Strategy Consulting
- Annual Review Meetings 1/4 review meeting
- Site documentation
- Disaster Recovery audit
- Onsite support
- New machine setup
- Project assistance