Privacy Policy

1. Who we are

Abbey ICT (“we”, “our”, “us”) is a company registered in England and Wales. Our registered address is in Blackburn, Lancashire. We are a controller of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What data we collect

We may collect the following types of personal data:

• Contact information — name, email address, phone number, and job title when you submit an enquiry or contact form.
• Technical data — IP address, browser type, and cookies when you visit our website.
• Service data — information relating to IT systems and users when providing managed IT services to business clients.
• Communications — records of correspondence via email, telephone, or our support portal.

3. How we use your data

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver our managed IT, cyber security, and telecoms services
• Send newsletters and marketing communications (where you have consented or we have a legitimate interest)
• Comply with legal obligations
• Improve our website and services

4. Legal basis for processing

We rely on the following legal bases:

• Contract — to fulfil our obligations under managed service agreements
• Legitimate interests — for marketing to existing clients and security monitoring
• Consent — for newsletter subscriptions and cookies
• Legal obligation — to comply with applicable law

5. Data sharing

We do not sell your personal data. We may share data with trusted third-party service providers (such as our cloud platform partners) where necessary to deliver our services. All third parties are required to handle your data securely and in accordance with applicable law.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiry data is typically retained for 3 years. Service data is retained for the duration of our contract plus 6 years.

7. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us at info@abbeyict.com.

8. Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the website to function. You may disable non-essential cookies in your browser settings.

9. Contact us

If you have any questions about this privacy policy or our data practices, please contact us at:

Abbey ICT
Blackburn, Lancashire
Email: info@abbeyict.com
Tel: 01254 272000

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.