Client Support

Need help? Our support team is here for you. Choose the fastest route for your situation.

Critical / Urgent

Business down, major outage, or security incident. Call us immediately.

Standard Support

Non-urgent issues. Log a ticket via our support portal for the fastest response.

Open Support Portal

Email Support

Send us an email and we'll automatically log a ticket on your behalf.

Support Hours

Monday – Friday8:30am – 5:30PM

SaturdayBy arrangement

SundayClosed

24/7 proactive monitoring is included in all managed service packages. Out-of-hours emergency cover is available — speak to your account manager for details.

Remote access tools

Our engineers may request remote access to your device to resolve issues quickly. We use industry-standard, secure tools. Only download this if instructed by an engineer.